General Questions
Each product has a shipping charge stated. Either the item has a flat rate shipping charge (inexpensive) or a free shipping. If you have two products with two different shipping charge, we only charge for the higher shipping rate only. There no hidden charge anywhere. You know exactly how much the shipping before you even add the item on the cart.
After your order has been shipped, we'll send you a tracking numbers via email. You can track them via shipping carriers, either ups or fedex. If you did not received your tracking within 48 hours, please contact us at support@kfinds.com
Yes, most of the products on the website are in stock and ready to ship. Sold out items are marked and cannot be ordered. We tried to keep the inventory as fresh as we could. But sometimes due to system error, the inventory will not update. If this happened, we will give you a 10% discount.
Orders are usually shipped out within 24 hours except on weekends and holiday. All orders placed before 9AM Eastern time will ship the same day otherwise they will ship on the next business day.
This is vary depend on your location. For Ground, it will usually arrive in 1-7 business days. This not included weekend and holidays
All of the winders we carry come with a warranty.
| Brand | Warranty Period |
| Eilux | 1 year from date of purchase |
| Heiden | 1 year from date of purchase |
All Jewelry Boxes have a 30 day warranty. All jewelry gift packaging come with 15 days exchange or refund due to not defect.
No we do not accept checks or money orders. We only accept master credit cards: Visa, Mastercard, Discover, American Express through Paypal. We will never see your credit card info
Due to our platform we use, we unable to remove APO/FPO from our checkout process.
Yes, we are an Authorized Dealer for all our products
Testimonial
I am quite impressed with your level of customer service. I am really satisfied with my eilux double watch winder. I will reccomend you to my collegues.
Bradley Davis
